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November 2010
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chris/CO149 [userpic]
Freedom from voice menu trees

Just called Qwest, to change my billing address.

The answering machine bade me enter the area code and phone number. I'm using a dial phone, so I don't do that. Then it asks me again, in a Very Firm Tone. I ignore this just as firmly. 5 seconds later, I'm told to stand by while my call is connected. 60 seconds of hold music later, I have a human.

Of course, the human has to sell me DSL (sorry, getting that free from a former employer), and then wireless service (sorry, I'm a ham operator).

While it's true that I'm a ham operator, it's not strictly a replacement for a cell phone. I just said that to be annoying. I have a pager. You wanna talk to me, you can let me know, then wait until I'm ready...

Can't fool 'em ...

I called Qwest [though it was USWest at the time] one time and didn't want to have to sit through the voicetree menus. So I didn't press any digits at the appointed time and waited for the timeout to be connected to a human.

Instead, I get a recorded message telling me that last time I called from that number, it was a touchtone phone, so please press an option from the menu!

Rat Bastards.

Re: Can't fool 'em ...

huh. I have used a touch-tone phone from here before. However, I can understand a few complaints to the local utilities commission about a message like that.

And why would they insist on you keying in the phone number if they know you used to be on a touchtone phone.

Rat Bastards.

(And even if you do key in the number, they always ask you anyway...)